From: Director of Legal ServicesTo: Crisis Management Team
About: INFORMATION UPDATE ABOUT TODAY’S EVENTS
Message:

We have contacted the Director of Operations and been in direct contact with all our store managers in the city of Nanjing. We have been unable to trace the origin of the outbreak which seems to be outside of our premises. Because several other companies seem to be affected at the moment, we believe it might have been caused by one of our suppliers. Given that the outbreak seems not to be our fault, we would recommend that caution is exercised when communicating with the public regarding the responsibility of the outbreak.

We would like to remind you that should avoid any lawsuits and recommend that the company does not acknowledge any responsibility in the outbreak. If the investigation that our Operations Team is conducting confirms that the outbreak was caused by one of our suppliers, all the responsibility would fall on their back. We should therefore be extremely careful in accepting any guilt or in apologizing.