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Author: group04

Nanjing Hamute Restaurant Management Co., Ltd         

http://www.hamute.com/

                                                                       FOR IMMEDIATE RELEASE:2017/04/03

Harmlett’s  Response to the Food Safety Incident

Nanjing, JS: Recently, food poisoning symptoms occurred among several customers who consumed in several of Harmlett’s  stores in Nanjing.

On April 3, 2017, food poisoning symptoms occured among several customers who consumed in Harmlett. Harmlett concerned about the victim and built the investigation team immediately.

The number of the affected people is below 10, a family of six was in hospital with strong stomach-ache. It is informed by the hospital that now two new sick people have been well-healed, an elder man who had some pre-existing conditions is still reamined in hosptital. The contact is remained with the hospital and the information will be updated.

According to the report from police and official third-party food testing agency, it is confirmed that the origin of the sickness is the E. coli. We are still contacting suppliers and conducting tests to determine the source of this bacteria. For now, we are sure that the contaminated ingredient is not sugar and our teams are still looking to determine the origin of the outbreak. We should have the lab results at the end of the week and will immediately communicate the results with the authorities and the customers.

To prevent more incident from happening, we have decided to temporarily close all our stores in Nanjing. This measure will last until we are able to determine origin of the E. coli outbreak. The accurate re-opening time of the stores will be informed through the Weibo, WeChat and Harmlett’s official website.

We would like to thank the authorities and our teams who worked very hard to find out the origin of this outbreak.

Our primary concern is the health of consumers, We will give updatings as soon as possible.  In the following days, we will keep trying our best to satisfy our customers and protect the consumers’ right.

Harmlett Crisis Team

 

Updates from Harmlett – Nanjing stores closed

We would like to inform all our customers that we decided to temporarily close all our stores in the city of Nanjing. This precautionary measure will last until we know more about the origin of the E-coli outbreak. Our teams are still investigating to determine the exact source of this outbreak. We’ll give you updates as soon as we know more.

Official announcement about CCTV News last report

After an article from CCTV news we have to say that this is not verified. Sugar isn’t responsible for the crisis and isn’t causing cancer. Our teams are still working on the investigation. For now our lab results confirmed that it’s indeed a case of E-Coli, a bacteria that can be found in any kind of food. We are still looking for the source of this  bacteria, but it might take some time. We are taking this outbreak very seriously and we’ll keep you updated as soon as we know more.

Please don’t hesitate to contact us if you have any question.

Harmlett team

Jingru QIAN, Brand Manager                   FOR IMMEDIATE RELEASE:2017/04/03

Harmlett Crisis Management Dept.

Nanjing, Jiangsu Province, China

jingru@harmlett.com

 

Announcement on Harmlett

Our response to the food safety incident

Recently, food poisoning symptoms occurred among several customers who consumed in  Harmlett on April 3, 2017 which is under our group’s operation.
We feel sorry for what happened. Hamlette has started our own checking system. The customer service center of Harmlett has gone to hospital to see the victims and communicate with the doctor directly about the updating condition of the family.  It shows that many other companies are involved in the crisis.

Our primary concern is the health of consumers, and  we have invited the official experts to investigate in the incident. We will give a true explanation as soon as possible.  

Important announcement for Harmlett customers

Dear customers,

We feel concerned about the situation and the victims and are doing all we can to find an explanation. We are collaborating with the police investigation and also doing our own investigation on Harmlett products in different stores. We already stopped providing food. We’ll keep you updated as soon as we have more information.

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